SkipyNapo Shipping Policy

Effective Date: January 6, 2025

At SkipyNapo High-End Shoe Store, we are dedicated to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions regarding shipping and delivery for our customers.

1. Shipping Destinations

  • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
  • International Shipping: SkipyNapo ships worldwide. However, shipping availability may vary by region. Customers are responsible for any additional duties, taxes, or fees incurred for international deliveries.

2. Shipping Methods and Costs

  • Standard Shipping: Deliveries within the United States typically take 5-7 business days.
  • Expedited Shipping: Faster delivery options are available at checkout for an additional fee.
  • International Shipping: Delivery times vary depending on the destination and customs processes, typically ranging from 7-14 business days.

Shipping fees are calculated based on the size, weight, and destination of your order. Free shipping may be available during promotions or for orders exceeding a specified amount.

3. Processing Times

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your shipment in real-time.

5. Delivery Issues

  • Delays: SkipyNapo is not responsible for delays caused by carriers, weather conditions, customs, or other unforeseen circumstances.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 48 hours of delivery at info@skipynapo.com or call (607) 535-7721. We will work with the carrier to resolve the issue promptly.

6. Incorrect Address or Failed Delivery

It is the customer’s responsibility to provide an accurate shipping address. If an order is returned to SkipyNapo due to an incorrect address or failed delivery attempts:

  • You may request reshipment after covering the additional shipping costs.
  • If you choose not to reship, a refund will be issued minus the original shipping fees.

7. Customs and Duties for International Orders

  • International shipments may be subject to customs inspections and fees. These are determined by the destination country and are the responsibility of the customer.
  • SkipyNapo cannot estimate or cover these additional charges.

8. Policy Updates

We reserve the right to update this Shipping Policy as needed. Changes will be posted on our website with the updated effective date.

9. Contact Us

For any questions or concerns about shipping, please contact us:

  • Address: 2505 Altay Rd, Rock Stream, New York, United States
  • Phone: (607) 535-7721
  • Email: info@skipynapo.com