🔄 Refund & Returns Policy

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Skipynapo, your happiness matters just as much as the quality of the plush toys we create. We pour our heart into every stitch, but we also understand that sometimes, a purchase might not meet your expectations. Whether it’s the wrong color, a change of mind, or a quality concern, we want your experience to be stress-free from start to finish.

This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for all purchases made on our official website https://artparizz.com. Our aim is to ensure fairness, transparency, and simplicity in every step.

1️⃣ Return Eligibility – When You Can Return an Item

We accept returns if your order meets all of these conditions:

  • 🧸 Unused & Unwashed Condition
    Your plush must be in the same condition you received it—clean, free from odors, stains, pet hair, or any signs of use. We can’t accept returns for items that have been played with or washed.

  • 📦 Original Packaging Intact
    Keep the original box, wrapping, and any tags or labels attached. This ensures the plush remains protected during return transit.

  • 🗓 Return Request Within 14 Days
    You have 14 calendar days from the date of delivery to notify us that you wish to return your item. We encourage you to check your order as soon as it arrives so we can address any issues quickly.

  • 🧾 Proof of Purchase
    A valid order number, invoice, or receipt is required. This helps us match your return to your original transaction.

💡 Example: If you order a teddy bear on January 1 and receive it on January 5, you have until January 19 to start the return process.

2️⃣ Items That Cannot Be Returned

While we want to make returns easy, there are certain products we cannot accept back for safety, hygiene, or custom design reasons:

  • 🚫 Used or Worn Plush Toys – Any item showing signs of use, damage, or alteration will not be accepted.

  • 🎨 Custom or Personalized Orders – Items with embroidery, name tags, or special design requests are made just for you and can’t be resold.

  • 🏷 Gift Cards & Final Sale Items – These are non-refundable and cannot be exchanged.

3️⃣ Damaged, Defective, or Incorrect Items

We work hard to ensure your order arrives in perfect condition, but if something goes wrong, we’ll make it right—fast.

  • 📸 Contact Us Within 48 Hours
    If your item arrives damaged, defective, or different from what you ordered, email contact@artparizz.com within 48 hours of receiving it.

  • 📋 Include Details
    Provide your order number, a description of the problem, and clear photos showing the issue.

  • 🚚 Free Replacement or Full Refund
    Once we confirm the problem, we’ll either send a replacement at no extra cost or issue a 100% refund to your original payment method.

💡 Tip: Keep the packaging until the issue is resolved—it helps us with investigation and shipping claims.

4️⃣ How to Request a Return

To make the process smooth, please follow these steps:

  1. 📧 Send a Request – Email contact@artparizz.com with your order number, reason for return, and photos if relevant.

  2. 📋 Wait for Instructions – Our team will review your request and send you return guidelines, including the shipping address.

  3. 📦 Package Your Item – Place the plush in its original packaging or equivalent protection to avoid damage.

  4. 🚚 Ship via a Tracked Service – We recommend insured and trackable postage. If the return is due to a defect or our error, we’ll cover the return shipping cost. Otherwise, shipping costs are your responsibility.

5️⃣ Refunds – When and How You’ll Get Your Money Back

Once your return reaches us:

  • 🔍 Inspection – Our quality team will check that the item meets the return eligibility criteria.

  • ✅ Approval – If approved, we’ll process your refund to your original payment method.

  • 💳 Refund Timing – Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

  • 📦 Shipping Fees – Initial shipping charges are non-refundable unless the return is due to a defective product or our error.

💡 Example: If you paid £5 for shipping and return the item because you changed your mind, you’ll receive a refund for the product only.

6️⃣ Important Notes & Fair Use

  • 📏 Partial Refunds – In rare cases where an item is returned in less-than-perfect condition but still resellable, a partial refund may be issued.

  • 🕒 Processing Time – We aim to handle all returns promptly, but during peak seasons, processing may take slightly longer.

  • 🤝 Customer Responsibility – Until we receive your return, it is your responsibility to ensure it arrives safely at our warehouse.

7️⃣ Need Help? Contact Us Anytime

We are committed to making every customer’s experience smooth and satisfying. If you have any questions about this policy or need help starting a return, please contact us:

📍 Address: 95 North Road, Netherton, United Kingdom
📞 Phone: 079 7205 3861
📧 Email: contact@artparizz.com
🌐 Website: https://artparizz.com

✨ Skipynapo – Where cuddly dreams come to life, and your happiness is always guaranteed.